1. Processing time
Due to high demand, all orders are processed within 3–5 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
2. Shipping time
Our products are shipped directly from our trusted suppliers in Hong Kong & South Korea. Estimated delivery times are:
- United States: 10–15 business days
- Canada: 15–20 business days
- United Kingdom & Europe: 5–10 business days
- Australia & New Zealand: 10–15 business days
- Other countries: 20–30 business days
Please note: these are estimated delivery times. Some shipments may take longer due to customs processing, postal delays, or unforeseen circumstances.
3. Shipping costs
Shipping fees and duties are displayed at checkout. Any additional fees, such as customs or import taxes, are the responsibility of the customer.
4. Tracking your order
Once your order has been shipped, you will receive a tracking number via email. Please allow 3–5 business days for tracking information to become active.
5. Lost or delayed orders
While we do our best to ensure delivery, sometimes packages may be delayed or lost in transit. If your order has not arrived within the estimated time frame, please reach out to our customer support team. We will work with the supplier to locate your package or offer a solution.
6. Address accuracy
Please make sure your shipping address is correct before completing your order. We are not responsible for orders lost due to incorrect or incomplete addresses.
7. International orders & customs
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer. Please check your local customs regulations before placing an order.
8. Changes to this policy
We may update our shipping policy from time to time to reflect changes in our operations or suppliers. Any updates will be posted on this page.